At Home

Please click here for the terms & conditions of our main services for home use.

In Business
Please find on this page links to the terms and conditions of some of our main services for business use. Please note that these conditions often cover more than one service and that supplementary terms and conditions may be found within the BT Price List. You can also view any new or amended terms that will come into effect shortly including those that have been notified to Ofcom.

NB: If the terms and conditions of a particular service are not listed below please check the webpage for that product or service. Alternatively please contact your usual BT account manager.

How to find the Terms & Conditions for some of our main business services

Step 1

Select the conditions from this drop-down menu.

Access Services – Telephone Service, ISDN, Featureline, Featureline Compact Access Services – Embark and Featureline Corporate Analogue Presented MAC Vision Circuits Analogue Presented PAL Vision Circuits Audio Broadcast Network Services Broadband - Total Broadband and Related Services BT Access Credit Scheme BT Access Services BT Accumulate BT BroadLook Vision Circuits (1, 3 and 5 year minimum term contracts only) BT Business Broadband Voice (VoIP) BT Business Communications Service (Hosted IPT - Nortel) BT Business Communications Service (Telemarketing Services) BT Business Line Reward BT Business One Plan BT Business Plan (Customer Based) BT Business Plan (CR) BT Business Plan (Site Based) BT Business Reward BT ChargeCard Service BT Customer Commitment BT DQC118xxx Service BT Exchange Line Credit Scheme BT L-Band Relay Service BT MediaNet BT MediaNet 2000 BT Office Anywhere BT Premier Value BT Prepaid Calling Card Service BT Prime Service BT VoIP Service BTnet VPNstar Bureaufax and Telex Bureau Services Cardway 2000 Service CitySure and Circuitsure Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and PAL) Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV) Corporate Choices Customer Controlled Services Digital Calls and Access Service Digital Video Broadcast (DVB) ASI Non-Resilient Service Digital Video Broadcast (DVB) ASI Resilient Service EPS 81, EPS 82, EPS 83, EPS 84 and EPS 98 Services FacilityLine Vision Circuits (1, 3 5 year minimum term contracts only) FacilityLine (10 Year) Service Featurnet Service Internet Telephone Service Mobile Service –where standard business tariffs apply MusicLine 2000 Services MusicLine One Services Netstream Corporate/Enterprise Offshore Private Service Pool Contracts Private Service Provision of International Occasional TV & Audio Services Provision of Temporary Broadcast Service Sale - BT Conditions of Sale Serial Digital Interface (SDI) Access Point Serial Digital Video (SDV) Vision Circuits Service Guarantee - Business PSTN, ISDN, Featureline and Featureline Compact Telephone Service - Business Telephone Service from a BT Payphone VoIP Calls Commitment Scheme

Step 2

Click the button to view them...

Click here for BT Wholesale terms and conditions

Click here for BT Openreach terms and conditions