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FAQs |
| Your contact details |
| Which email address should I use when signing up to BT.com? |
| Is my username email address always the same as my contact email address? |
| Spam filters and anti virus software |
| How do I stop BT calling, mailing or emailing with details of products, services and special offers? |
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Which email address should I use when signing up to BT.com? |
- Please use an email address that you use regularly and one that follows the standard format generally yourname@example.com.
- We'll email you when your bill is ready, so it's important that this email address is kept up to date.
- If you signed up to Your Account after July 2008, your email address will be your username and you'll use it to log into Your Account.
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Is my username email address always the same as my contact email address? |
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If you signed up to Your Account after July 2008, the email address you've given us will also be your username. You can change the email address we use to contact you at any time just go to 'Your Profile > Personal'. This won't change your username, which will stay the same.
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Spam filters and anti virus software |
- If you use an email spam filter on your email, please make sure the email addresses eBilling@bt.com and ebilling4business@bt.com are unblocked so you'll be able to receive emails from us.
- It's also helpful if you add these email addresses into your contacts list in your email programme.
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How do I stop BT calling, mailing or emailing with details of products, services and special offers? |
- Please call Freefone 0800 800 150 for residential customers, 0800 389 2312 (or your account manager) for business customers or 0800 587 4687 for corporate and public sector customers.
- To stop receiving these emails, please un-tick the relevant box in the 'Preferences' section of 'your profile'.
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