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FAQs |
| Creating and managing your profile |
| What is a profile? |
| What can I do with my profile? |
| How do I create a profile? |
| How do I make changes to my profile? |
| What is a BT OneID? |
| Can I change my username / BTOne ID? |
| Why do I need to keep the email address in my profile up to date? |
| What happens to my profile if I stop being a BT customer? |
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What is a profile? |
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Your profile is the place where you store your personal information, contact information and preferences. This includes your payment details, delivery addresses, security and account information. It's important to keep this up to date so you can continue to get the most from BT.com.
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What can I do with my profile? |
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You can:
- Keep your email up to date and make changes to your personal information, including your contact details
- Create a new password and security questions if you want to update it
- Add details of other accounts you want to manage online
- Store details of up to three credit or debit cards
- Save and update your delivery details
- Register for special offer emails
- Use your BT.com username also known as your BT OneID to access other BT services which require a username and password, for example, your BT Broadband Talk account
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How do I create a profile? |
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You'll create a profile when you sign up to manage your BT account online. All the information you give us is stored in your profile, so you won't have to enter it again when you next visit. This can also save you time when you order online.
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How do I make changes to my profile? |
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It's easy to add accounts, or change your delivery addresses or the way you pay your bill. Just click 'your profile' in the your account area and choose what you want to view or change from the menu on the left.
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What is a BT OneID? |
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BT OneID is another name for your BT.com username. You can link this username to other BT services that need a username and password for example, a BT Broadband Talk account. When you've linked your services, you can access them by logging in with your BT OneID. You can also move between your linked accounts without having to log in again. We'll be adding more services to BT OneID in the future.
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Can I change my username / BTOne ID? |
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You cannot currently change your username for security reasons.
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Why do I need to keep the email address in my profile up to date? |
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We need your current email address so we can let you know when your latest BT bill is ready. You can also choose to receive emails from us about special offers and products that may be of interest to you.
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What happens to my profile if I stop being a BT customer? |
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Your profile will still be stored but the online services will be of no use to you as a non-BT customer.
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