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FAQs

A cookie is a piece of information, like a tag, which some websites create on your PC.

Yes. We create a cookie when you first sign up online.

Our cookie stores some basic information, which helps us to identify if you've visited the site before and includes details about your last visit. It doesn't hold any personal information like your phone number, credit card details etc.

It helps us to offer personalised content, for example welcoming you by name if you have supplied it previously. This only applies if you visit BT.com from the same PC on which you signed up.

No. Information regarding your phone number, account or payment details isn't included in the cookie, and it can't be used to access such information.

They don't collect any personal information on the use of your PC or Internet browsing.

Web browsers such as Netscape and Internet Explorer provide the option to disable cookies.

Yes, some personalised services may not be available.

We use third parties to track our advertising across the web using cookies. They don't collect any personal information, but use cookies to help us identify the general effectiveness of our online advertising.