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FAQs |
| Accessibility |
| What is accessibility? |
| What is your policy for making BT.com accessible? |
| Do you offer Welsh language versions for any of your BT.com pages? |
| What browsers can I use to view BT.com? |
| Can I change the size of the text on BT.com? |
| Can you tell me more about PDFs? |
| What features make these pages accessible? |
| How is this accessibility judged? |
| Is BT.com accessible for those who can't use a mouse? |
| Can I use my keyboard to navigate if I can't use a mouse? |
| Can access keys be used with all browsers? |
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What is accessibility? |
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A website is said to be accessible if anyone can use it, no matter what their disability or what technology they are using,
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What is your policy for making BT.com accessible? |
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We're keen to ensure that everyone can find information and interact with us online through BT.com. We continually strive to make our site more accessible to everyone. This includes enabling our customers to set their own page preferences to suit their individual requirements.
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Do you offer Welsh language versions for any of your BT.com pages? |
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No, Welsh language versions are not available.
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What browsers can I use to view BT.com? |
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You can use the following browsers - Microsoft Internet Explorer Version 4.0, 5.0, 5.5 and 6.0 for PCs and 4.5, 5.0 for Macintosh computers. Or Netscape Navigator Version 4.7x and 6.1 for PCs and Macintosh computers.
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Can I change the size of the text on BT.com? |
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No you can't change the size of the text on BT.com but you can change your font settings in your browser by going to Internet options on your computer.
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Can you tell me more about PDFs? |
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We try to provide a HTML version of PDFs used on BT.com. However, to find out how to read a PDF document with a screen reader, please visit the Access Adobe website .
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What features make these pages accessible? |
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These pages offer enhanced readability with larger type and no graphics or frames. You can choose to change the type face, type size and type colour, as well as modifying the background colour to your individual requirements.
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How is this accessibility judged? |
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These pages are Bobby v3.2 approved. 'Bobby is a comprehensive web accessibility software tool designed to help expose and repair barriers to accessibility and encourage compliance with existing accessibility guidelines.'
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Is BT.com accessible for those who can't use a mouse? |
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Yes. You can use the keyboard to navigate around the site.
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Can I use my keyboard to navigate if I can't use a mouse? |
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Press the alt (or command) key and the required letter at the same time. These are the shortcut keys to be used when navigating.
Page Windows Key Macintosh key
AT home ALT + S Command + S
In business ALT + D Command + D
The Internet ALT + F Command + F
Mobile ALT + Z Command + Z
Buying from BT ALT + X Command + X
About BT ALT + C Command + C
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Can access keys be used with all browsers? |
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Microsoft Internet Explorer Version 4+ and Netscape Navigator Version 6 support access keys.
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