Payments

FAQs

You'll still be able to access your BT bill online in the Your account area, or continue to receive it in the post. However, you won't need to take any action to settle it. It is for information only.

Your bill will tell you when the Whole Bill Direct Debit will be requested from your bank or building society. We'll send the bill to you 10 working days before the Direct Debit is due.

Yes. If you pay your bill by Whole Bill Direct Debit, you can pay for certain BT products and services by Direct Debit too.

If there's a problem with your Direct Debit payment, we will present the payment request again 14 days later. If the second request is not paid, a £10 charge is made and we'll write to you and ask you to pay us another way.

Whole Bill Direct Debit is suitable for people who want an easy way to pay their bill as soon as it's due. If you'd prefer to make regular monthly payments, our Monthly Payment Plan might be more appropriate.

Sign up and youll enjoy the following benefits:

- Save £18 a year by avoiding the Payment Processing Fee

- You're covered by the Direct Debit guarantee

- Your phone bill is always paid on time, even if you are on holiday

- You pay the balance of your bill in one go

- You can request a quarterly or monthly bill. This will let you know when payment will be taken from your account

- You don't need to remember to pay your bill

- It's an easy, hassle-free way to pay

This guarantee is offered by all Banks and Building Societies that take part in the scheme. There are three parts to the Direct Debit guarantee:

Advance notice

You must be given advance notice before a payment before a payment is taken from your account. This notice must include the amount, date and frequency of the payment. If any of these change, you must receive advance notice of the new amount, date or frequency. this will be 10 working days or as otherwise agreed. If you request us to collect a payment, confirmation of the amount and date will be given to you at the time of the request

Money back guarantee

If an error is made, either by BT or your Bank or Building Society, you are guaranteed your money back. This refund will not come from BT, but from your bank. You'll need to contact your bank or building society to arrange this.

Cancel

You can cancel your Direct Debit at any time by contacting BT and your bank or building society branch. You may have to supply written notification.

No. However, a Direct Debit can be set up on a third party's bank account:

- The request to pay by Direct Debit must come from the BT customer

- We can only accept the bank or building society account details from the account holder

- We will send a Direct Debit instruction if the account holder is not available

You need to give us your bank or building society account number, sort code and bank or building society account holder's name. You can find this on your chequebook or Switch/Delta debit card. If you don't have all the correct information when signing up, your order will be delayed.

We want to help you sort out any problems you may have, so the sooner you call us, the easier it will be to help. If you think you'll have a problem paying your BT bill, please email us at ebilling@bt.com or call us on 0800 800 150.

Yes, there is a £10 charge if it is referred back to your bank for a second time.

If you have a current account with a British bank or building society (where you have a chequebook), you can probably have a Direct Debit. Our system tells us if this is not the case.

We have a Welsh Language Bureau who can help, call them on Freefone 0800 800288.