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FAQs |
| Privacy and Security |
| What can I do if I don't want to give my bank or building society details over the phone? |
| What happens to the information I give you? |
| How does BT ensure my details remain private? |
| What is SSL? |
| Will SSL work on my PC? |
| Do you give my details to third parties? |
| Can I see or change my personal information? |
| How do I prevent someone else accessing my sensitive information? |
| Is extra proof of identity and authorisation ever needed? |
| What extra measures can I take against Internet fraud? |
| What if I walk away from my PC? |
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What can I do if I don't want to give my bank or building society details over the phone? |
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We will hold all bank or building society details securely and in strict confidence. Your details will not be passed to any other department. If you don't want to give your details to us over the phone, we can send you a paper copy of the Direct Debit instruction, but this will take longer to set up.
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What happens to the information I give you? |
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We store it, so you only have to enter it once.
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How does BT ensure my details remain private? |
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We comply with and are registered under the data protection laws in the UK and take all reasonable care to prevent unauthorised access to your personal data. Our people and anyone working for our agents or contractors have a responsibility to keep your information confidential and will only use it to offer products and services on our behalf. Any data you give us is encrypted using a secure socket layer (SSL) session.
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What is SSL? |
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SSL stands for secure sockets layer, which is an industry-standard encryption technology and one of the best ways to ensure Internet messages are not intercepted.
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Will SSL work on my PC? |
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Older Internet browsers can't use SSL. For complete peace of mind, use Netscape version 4.05 or Microsoft Internet Explorer version 4 or above.
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Do you give my details to third parties? |
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No. Your details may sometimes be shared with BT contractors or agents to provide you with BT products and services you have requested. However, we'll make this clear in the relevant terms and conditions when you order.
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Can I see or change my personal information? |
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You have complete control over all your personal information. You can access and change it at any time by using the Update your profile link.
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How do I prevent someone else accessing my sensitive information? |
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You should not give your details to anyone.
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Is extra proof of identity and authorisation ever needed? |
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Yes, for access to information such as itemised billing and some business account and ordering services.
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What extra measures can I take against Internet fraud? |
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Choose a password that's memorable, but not guessable, change it regularly and, if you do write it down, keep it somewhere safe and secure. Also after your session on BT.com, log off, clear your browser's cache and close your browser. You might also want to investigate BT's security products such as BT NetProtect, our firewall and anti-virus solution. This protects your computer whenever you are online. Find out more here.
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What if I walk away from my PC? |
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As an extra precaution, your session on many areas of BT will terminate if you have not used the site for 20 minutes.
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