Payments

FAQs

To set up your Continuous Card Recurring Authority you will need to sign up to paper-free billing. You can register online to become a paper-free customer.

Your bill will clearly indicate the amount due and the date of the collection from your card. This is normally 10 working days after the date of each bill. Payment will be taken automatically on the day stated on your bill.

If you have a bill that is due for payment, this will be collected from your credit or debit card in 14 days.

Yes, you can still use your credit or debit card to pay for other BT products and services.

If your card provider rejects the charge we will automatically re send the payment request for representation with your card provider. We will also send an email to let you know. If your card provider rejects the charge a second time we will advise you by email and you will need to make arrangements to pay the outstanding balance on your account by an alternative payment option.

Continuous Card Recurring Authority provides you with the freedom of knowing that your payment will be debited from your credit or debit automatically each month.

The Continuous Card Recurring Authority guarantee is set out in the following terms of agreement:-

· If the amounts to be paid or the payment dates change, BT will notify you 10 working days in advance of collection, or as otherwise agreed

· If an error is made by BT, you are guaranteed a full refund of the amount paid

· You can cancel a Continuous Card Authority at any time by contacting BT in writing or removing your registration via BT.COM

A third party can set up a Continuous Card Recurring Authority on your account. However all emails regarding the activity on your account will only be sent to the address stored in your BT.com profile.

In order to set up Continuous Card Recurring Authority you need to convert to paper-free billing. In order to do this your may need a copy of your most recent bill.

To register a credit or debit card for Continuous Card Recurring Authority you simply need your card details for input during the sign up process.

Failure to receive payment may result in a fee being levied to your account as well as restriction of your service without further notice.

Unfortunately these pages are not available in Welsh language.

Yes. From 1 May 2007, BT Payment Services Ltd, a separate BT Group company, is introducing a payment processing fee for customers who do not pay their bills by Direct Debit or Monthly Payment Plan as all other methods of payment cost BT more to process. Customers not on a Direct Debit or Monthly Payment Plan by the time of their next bill will be charged a single payment processing fee of £1.50 (for monthly billed customers) or £4.50 (for quarterly billed customers). You can avoid the new payment processing fee if you sign up to Direct Debit or Monthly Payment Plan. Visit www.bt.com/payments. Please note: These changes dont apply to customers on a special scheme such as In Contact Plus, the Light Use Scheme and Pay & Call.