Payments

FAQs

Just follow the links or use the Update your profile link then enter your account details. When you've done, just log back in again and you can access the pay by credit or debit card service along with a range of other online services.

You can use any of the following cards to pay your BT bill - Maestro (Switch), Solo, Visa Delta, Visa Electron, Visa and Mastercard all of which must be issued in the UK.

You'll find this on the reverse side. At the top of the strip with your signature, look for a series of digits. The last three digits make up your card security code.

The maximum amount you can pay online will be the total shown on the Pay my bill by credit or debit card - Bill selection page. If you have already made a part payment towards your current phone bill, please ensure you deduct this.

Yes but this depends on the card you are using. Different cards have different limits, e.g., you can make payments of up to £5000 with a Maestro (Switch) card can make payments, if the funds are available.

Any payments will be processed within 24 hours and taken from your bank or charged to your account within two to three days. However, this can vary if payment was made over the weekend.

Yes. If you do this, it makes it easier for you to make future payments by credit or debit card, as we can pre-fill the payment section with your card details. To enter and store this information, go to your BT.com profile then click on Purchasing on left-hand list. You can add or amend your credit card information here.

This limit has been introduced for your security. It means that only two payments can be made on each card every 24 hours. As a further precaution, you can make a maximum of eight payments on one card in a calendar month. However, this is constantly under review and we will notify you of any changes.

Any outstanding amount will be collected by the payment method you have chosen. However, if you are a Monthly Payment Plan customer and have received a supplementary bill for a one-off purchase, you can use the online card payment service to pay it.

Yes. If you're not using any of our payment plans or you wish to settle an outstanding amount, this is the ideal way to make your final payments.

Please get in touch with us at ebilling@bt.com and give us as much information as possible. This will help us to check and confirm your details, saving time for everyone. Please let us know your online payment reference number, the account and telephone number and the amount of the bill you paid. If possible, you should let us know if there was an online failure message when you made the payment. Finally, you should also check to see if the amount you tried to pay has been taken from your bank account.

Yes. From 1 May 2007, BT Payment Services Ltd, a separate BT Group company, is introducing a payment processing fee for customers who do not pay their telephone bills by Direct Debit or Monthly Payment Plan as all other methods of payment cost BT more to process. Customers not on a Direct Debit or Monthly Payment Plan by the time of their next bill will be charged a single payment processing fee of £1.50 (for monthly billed customers) or £4.50 (for quarterly billed customers). You can avoid the new payment processing fee if you sign up to Direct Debit or Monthly Payment Plan. Visit www.bt.com/payments. Please note: These changes dont apply to customers on a special scheme such as In Contact Plus, the Light Use Scheme and Pay & Call.