If your account is in credit you can have the balance refunded.
You will be offered a maximum amount based on your bill status but you can take a lesser amount.
No you can request any amount up to the maximum offered as long as its a whole number.
If a balance refund is not taken the credit will remain against the customer account.
Yes if your account is eligible for a payment holiday this will be offered to you.
No your monthly payments will remain the same.
The refunded balance will show against your bank account within five working days.
No the refunded balance will be automatically credited against your bank account within five working days.
