Payments

FAQs

Yes, if you're an online billing customer you can view itemised calls in the Recent calls section.

Direct Debit is an instruction to your bank or building society giving a named organisation the authority to collect varying, but agreed amounts from your bank or building society account on variable dates. For more information, contact your bank.

You can use Direct Debits on both the Monthly Payment Plan and Whole Bill Direct Debit schemes. Find out more and sign up for either, online, in Your account.

Yes, with a debit or credit card.

You can use Maestro (Switch), Solo, Visa Delta, Visa Electron, Visa and Mastercard all of which must be issued in the UK.

Red reminders are sent when bill payment is overdue. Paying by Monthly Payment Plan or Whole Bill Direct Debit ensures your BT bills are paid on time. Find out more and sign up for either online in Your account.

By ensuring that full payment is received within 5 calender days of the payment reminder bill (red bill) despatch date for Residential customers, 10 days for quarterly billed Business customers and 7 days for monthly billed Business customers. Don't forget for convenience and peace of mind you can switch to Monthly Payment Plan, Direct Debit or even pay your bill by Credit or Debit card.

Just switching to Monthly Payment Plan or Direct Debit will ensure you avoid the charge and if you are a Residential customer could save you a further £18 per year. Business customers can also migrate their accounts to OneBillPlus.

Residential customers ebilling@bt.com

Business customers business-billing@bt.com

Please call us on 0800 328 9642 or email us at ebilling@bt.com if you experience any problems with signing up for a payment plan.

Yes you can change the payment date and your Monthly Payment Plan bank details through the Your Account Payments page.

No, when we receive your payment it will register against your account usually within 5 days depending how the payment was made

Yes you can see on the List of Bills page when that bill has been fully paid. If you are not on a Payment Plan you can also view part payment details along with the payment dates.

From 1 May 2007, BT Payment Services Ltd, a separate BT Group company, is introducing a payment processing fee for customers who do not pay their telephone bills by Direct Debit or Monthly Payment Plan as all other methods of payment cost BT more to process. Customers not on a Direct Debit or Monthly Payment Plan by the time of their next bill will be charged a discrete payment processing fee of £1.50 (for monthly billed customers) or £4.50 (for quarterly billed customers). You can avoid the new payment processing fee if you sign up to Direct Debit or Monthly Payment Plan. Visit www.bt.com/payments. Please note: These changes dont apply to customers on a special scheme such as In Contact Plus, the Light Use Scheme and Pay & Call