Help & tips
close
Signing up
All the help you need when signing up to BT.com, from creating your profile to going paper-free.
Logging in
Forgotten your password? Problem with your email address? Get your account going again.
Billing and recent calls
Get the most from your bill online. Everything there is to know about viewing and analysing your bill.
Payments

All about ways to pay your BT bill online - whether you pay through regular payment plans or credit/debit card.

Friends & Family

What's a Calling Circle? Who's my BestFriend? Make the most of the discounts available with Friends & Family.

Your profile
Help with managing your profile on BT.com, from changing your details to upgrading your account.
Faults

Find out how to solve common phone line problems, and how to report and track your faults.

Address book
Keep your Address book up to date, find out how to add or edit contact details and send emails from your Address book.
Downloading files
Solve common problems you may experience when downloading files from BT.com.
Text size difficulties

Help and guidance on increasing the size of the words displayed on your screen.

Glossary
Expressions you might encounter explained.
Contact us

Still unclear? Get in touch with us here.