A traditional phone service that uses wires or fibre optics to connect callers to their exchange. Also referred to as a fixed line or home phone.
Line check (line test)
We use electronic testing equipment to send signals over the phone line. Depending on the physical condition of the line, this gives us an idea of what is causing a fault and where.
Log in
You need to log in when you want to view your BT account online and get the best out of using BT.com. All you need to do is enter your username and password on the Your account log-in page of BT.com.
Logging in
The process of giving your log in name and password to access and manage your BT account.
