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Access keys offer an alternative way to get around the BT.com website if you aren't able, or don't want, to use a mouse. To use any access key, just press the alt (or command) key and the required letter on your keyboard at the same time. These are the different access keys that you can use to visit different areas of BT.com.

These are the shortcut keys to be used when navigating the BT site.

Page Windows Key Macintosh Key

At Home ALT + S Command + S

In Business ALT + D Command + D

The Internet ALT + F Command + F

Mobile ALT + Z Command + Z

Buying from BT ALT + X Command + X

About BT ALT + C Command + C

A website is defined as accessible if anyone can use it, no matter what their disability or what technology they're using. We're committed to making sure that everyone can find the information they need on BT.com and interact with us online. This includes enabling our customers to set page preferences to suit their individual requirements and making it possible to visit various areas of the site without using a mouse. Find out more about getting around the BT site using your keyboard. See Access Keys term.

Your account number is the series of two letters followed by eight digits that you can find in the top left-hand corner of your phone bill (eg, EX12345678).

Your activation date is the date your services will start. For example, if you have ordered BT Total Broadband, your activation date is the date when broadband will become available on your phone line.

Automatic reassessment happens if you pay your BT bill on a Monthly Payment Plan. It just means that we automatically review how much you're paying and how much you're using your phone. It's designed to make sure you aren't paying too much or too little each month. Find out more about Monthly Payment Plan.