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Faults

FAQs

After your fault has been repaired

The line is working now. How do I close the fault?

The line is working now. How do I close the fault?

You can close the fault online or by phone.

Residential customers call:

For free on a BT line 151

For free on a non-BT line 0800 800 151

From a mobile 800 800 151 (there may be a charge)

Business customers call:

For free on a BT line 154

For free on a non-BT line 0800 800 154

From a mobile 800 800 154 (there may be a charge)

Can I reopen a fault if the same problem occurs again?

Yes. If a repair was unsatisfactory or the problem has returned, you can reopen a fault.

I set up an Out of Service message / Call Diversion. How do I stop it once the line has been repaired?

This message / service will be turned off automatically when you close the fault, or after 7days if we haven't heard from you.