Terms & conditions

Terms of agreement

On this page you will find links to the terms for some of our business products and services. To make them easier to find we have grouped them together under headings such as Lines, Broadband and Mobile.

You can view a summary of any new or amended terms that will come into effect shortly under the “Changes to terms” heading below. The most recent entries are set out at the top of the list.

Please note that supplementary terms are set out in the BT Price List and they may form part of the contract for the relevant product or service.

Any amendments to the BT Price List will be published in the BT Price List.

Notification to Ofcom

You can also view any new or amended terms for regulated products and services that have been notified to Ofcom here.


NB: If the terms of a particular product or service are not listed above, please contact your usual BT account manager.

As hard as we try, we might not always get it right. Our Customer Complaints Code provides useful information about what you can do if you’re not happy. You can find our code at, and we'll provide you with a copy on request.

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