Terms of agreement
On this page you will find links to the terms and conditions of some of our main services for business use. To make them easier to find we have grouped them together under headings such as Lines, Broadband and Mobile.
Please note that these conditions often cover more than one service and that supplementary terms and conditions may be found within the BT Price List. You can also view any new or amended terms that will come into effect shortly including those that have been notified to Ofcom.
Please note that these conditions often cover more than one service and that supplementary terms and conditions may be found within the BT Price List.
In the BT Price List you can also view any new or amended terms that will come into effect shortly.
Lines
Calls and/or Lines Packages
Broadband and Internet Services
Mobile services
Domains and Web Hosting
IT Solutions/Support
Billing and Analysis Services
Other (including condition of sales)
NB: If the terms and conditions of a particular service are not listed below contact your usual BT account manager.
Disputes:
As hard as we try, we might not always get it right. Our Customer Complaints Code provides useful information about what you can do if you’re not happy. Our code can be found at www.bt.com/complaintscode, copies are available on request.