BT One Cloud iComms
One Cloud iComms is a service that provides Centrex and IP Trunk services to businesses and government organisations over a combination of suitable IP based WANs and LANs. The service offers customers a feature rich voice service with integral Call Centre capabilities.
There are two main variants:
BT One Cloud Line Appearances
One Cloud iComms Line appearance service provides access to a host of advanced PBX style features from a desktop IP instrument without the need for the provision of a PBX. The service is rented on a per user basis with minimal capital expenditure and can be enhanced by a range of network and user features. Call traffic between customer’s sites are routed over the customer's IP data network. The service also provides PSTN breakout.
BT One Cloud Trunk Appearances
A VPN service which allows existing suitably configured PBXs to continue to handle on-site calls, while traffic between the customer's sites is routed over the customer's IP data network. The service can also offer inbound direct dialling in (DDI) facilities and PSTN breakout.
Current Issue Number: 2
Effective date: 15th October 2013
Schedules: Conditions for BT One Cloud iComms Service (BT2164 PDF 211KB)
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