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 Terms and Conditions
The two SMS text services, Find out when you last paid your bill and Find out the latest information about a fault on your landline, are new services that BT is trialling to determine whether customers find them useful and easy to use. If the trial is successful, we may provide additional new services using SMS text. The trial runs from January 6 for up to 6 months or as otherwise stated on this website.
Remember, if you send us a text message, you will be charged your normal rate for text messages by your mobile operator. We will not charge you for sending the reply.
The terms and conditions under which BT offers these services are detailed below:
By using the SMS text status services described on this website you are agreeing to the following terms and conditions:
Terms and Conditions for Participation in the Trial of an SMS text Status Service
In addition to our standard terms and conditions for Residential Service, the following conditions apply to you if you have agreed to take part in a trial service we (British Telecommunications plc) are operating to enable you to enquire about the status of a reported fault on your BT landline via SMS text service (“Fault Status Service”) or to enable us to provide an indication whether BT has received payment against your BT telephone account via SMS text service (“Payment Status Service”), together referred to as “the Services”. The trial service is not available for reporting faults.
1. You are responsible for providing and maintaining an SMS text compatible landline or a mobile phone where BT can send text messages regarding the Services to you. You are responsible for ensuring connection to a mobile network capable of receiving the SMS Services. You understand that if your mobile phone is switched off or is out of coverage for a period of 7 days or more your mobile network provider may delete any SMS messages received by you.
2. You confirm that you are the owner or legitimate user, or that you have the consent of the owner or legitimate user, of the mobile phone you are using for the Services. You acknowledge that using another person's mobile phone will mean disclosure of your BT telephone account details and therefore accept the sole risk for such disclosure.
3. The Services will be available for your use from 6 January 2006 for a period of 3 months or such other period as we may advise via our website located at ("the website"). At the end of the trial period we may elect to leave the Services in place until such time as the Services (or modified versions arising as a result of the trial) are made generally available by us. We reserve the right to withdraw this trial at any time.
4. 4. For operational reasons we may vary the technical specification of the Services. By taking part in the trial you are entitled to make full and beneficial use of the Services for your own internal purposes and you agree to make use of the Services to the fullest extent possible during the trial period.
5. If we agree or make any change in the Service, this Trial Terms and Conditions is to be treated as varied accordingly.
6. The Trial is only available to you if you currently have your telephone service provided and billed for by BT. In the event of any conflict between our standard Terms and Conditions for Residential Service, and this Trial Terms and Conditions the standard Terms and Conditions for Residential Service will prevail.
7. By sending a message to the short code 64364, you are requesting a reply. We will endeavour to provide a reply within 5 minutes of your request, but the time to reply is dependent upon the traffic on the mobile network and whether your mobile phone is within reach and switched on and cannot therefore be guaranteed. Mobile network operators cannot guarantee the delivery of SMS text messages. Accordingly, we cannot guarantee that you will receive a reply.
8. UK mobile networks will try to send SMS/text messages for 24 hours. Please note all messages should be received within 5 minutes of sending.
9. You acknowledge that the SMS Services may, at any time, be adversely affected by problems with your mobile phone network, including, without limitation, interference to the network coverage. We are not responsible or liable to you for any loss, damage or expenses incurred directly or indirectly by you as a result of any difficulties experienced with your mobile phone service provider. Subject to the constraints described within this paragraph 9, we will carry out the Services with reasonable care and skill. This does not affect your statutory rights as a consumer.
10. If you do not receive BT messages relating to these Services you can inform us through our Customer Care line on 0800 800947.
11. The Customer Care line will provide support to you.
12. The Fault Status Service is for residential customers to enquire the status of a reported fault on their landline. The service will not provide information for Broadband faults, other product or service faults or Business telephone lines.
13. The Payment Status Service provides an indication of whether BT has received payment against a telephone account. For the avoidance of doubt, the service does not indicate whether the account is settled, i.e. there may be an amount outstanding. It is your responsibility to pay the bill in full. The Payment Status Service is not available for use with budget accounts, such as where the account is paid by Direct Debit or Credit Card Recurring Authority.
14. To use the Services, you should refer to the instructions available on the website. You agree to comply with all instructions we may give concerning the Services, including any security instructions. We will be entitled to treat any failure by yourselves to comply with these instructions as a breach of these Terms and Conditions, which will entitle us to deny you access to the Services.
15. You are responsible for paying charges for the originating message. You will be billed for the originating message sent to short code 64364 according to the normal tariff applied to outgoing text messages by your Mobile service provider.
16. BT makes no charge for the response to an originating message sent to the short code 64364.
17. You are responsible for taking all reasonable steps to prevent unauthorised persons gaining access to the Services.
18. During the trial period you consent to be asked for feedback on the performance of the Services. Such requests may take the form of, but not be limited to, telephone calls or questionnaires. You acknowledge that such feedback is necessary to enable us to evaluate the development of the Services.
19. The results of the Trial will not be made public and you will have no right to any such results. Copyright in any information or designs arising as a result of the Trial shall belong to BT.
20. We will not pass your mobile number or SMS text compatible BT landline number onto any third party.
21. By participating in this trial you acknowledge that we are trialling the Services and accordingly you accept that failures of the Services may occur. You agree to report any technical problems with the Services through our Customer Care line, details of whom we will provide you with. We do not undertake to provide the Services free of faults, and no undertaking is given that the Services will perform satisfactorily. We reserve the right to modify, edit, delete, suspend temporarily or permanently the Services or the Site at any time. Where we suspend the Services, we will restate them as soon as we reasonably can after suspension.
22. We may temporarily suspend the use of the Services if you use the Services in a way that in our reasonable opinion could materially affect the quality of any telecommunications service, including the Services, provided by us.
23. We will assess the success of the trial through analysis of feedback received from you and others using the Services. In the event that we declare the trial a success we may make the Services generally available, and in the event that we do any change in the nature of the service will be made available on our website at
24. We exclude all liability of any kind (including negligence) in respect of any third party information or other material made available on, or which can be accessed using SMS text services.
25. This Trial Terms and Conditions is governed by the law of England and Wales and both parties submit to the exclusive jurisdiction of the English court.