Consumer Acceptable use Policy (AUP)

Click here to view terms and conditions which will apply from 2nd April 2017.

    1. This AUP applies to your use of BT's services, including BT Broadband, BT SmartTalk, BT Telephony, BT TV, BT Sport, BT Mobile and BT Mail ("BT Services") anyone else that you allow to use BT Services and anyone who uses or any other user generated content on BT's websites. This AUP also applies to all equipment and software given to you by BT for your use of the BT Services.
    2. All references to "BT", "we" or "our" in this AUP means British Telecommunications PLC and any of the other companies in our group. Any reference to "you" means you and anyone you allow to use BT Services, including anyone that uses your BT Services because of your failure to keep your electronic devices, equipment and wireless router secure.
    3. By using a BT Service, you agree to be bound by and follow the terms of this AUP.
    4. We may update this AUP from time to time, so please check our website regularly at for updates. Your continued use of a BT Service after any change will mean you have accepted the updated AUP.
    5. If you have any questions about this AUP, you can using the methods set out
  2. Your use of the BT Services
    1. You mustn't use BT Services:
      • (a) to make calls, download, receive, store, send, publish, transmit, upload, distribute, host or circulate any information, pictures, music or video ("material"), content or data that is illegal or we consider to be or may be harmful, indecent, obscene, offensive, abusive, racist, discriminatory, threatening, abusive, harassing, invasive of privacy, menacing, promotes or encourages illegal or socially unacceptable or irresponsible behaviour or may be harmful to children or under 16s, any other person or animal or that is otherwise objectionable or is in breach of anyone else's rights(including any other person or company's rights over creative work, such as names of products or brands, inventions, design of products and things that are written, made or produced (intellectual property rights));
      • (b) to break, infringe, disadvantage or harm the rights of BT or others, including the right of privacy, copyright or any other intellectual property right (for example, sharing without permission of the copyright owner protected material such as an image, music or video file); or
      • (c) for any dishonest, fraudulent, immoral, improper or illegal purpose or effect or for any misrepresentation.
    2. You mustn't use the BT Services, or any trade marks, logos or materials belonging to or featuring BT in a way that damages or may damage our name and/or reputation.
    3. You mustn't use the BT Services to take or try to take any action that could:
      • (a) receive, store, distribute, transmit, post, upload or download any materials (including software) that are designed to violate BT's security or any system or network security that belongs to other people or companies;
      • (b) amage, interfere with, weaken, destroy, disrupt, harm, violate, disable, overburden, overtake, compromise, hack into or adversely affect any computer system, network or the internet access of any other person or company (including BT's network);
      • (c) access any computer systems or networks belonging to any person or company for any purpose without permission, including to probe, scan or test the security of a computer system or network and monitor data traffic;
      • (d) transfer files that are, contain or are made up of viruses, worms, Trojans, distributed denial of service (DDoS), any back door or time bomb and/or other harmful programs or software designed to violate the security of BT and/or others; and
      • (e) prevent, block or obstruct access to any program installed or data saved in any computer or damage or harm the operation of any such program or the reliability or accuracy of any such data.
    4. In addition to the above, you must not:
      • (a) connect BT’s network to machines, equipment or services that do not have security protection or are able to be used by others to carry out actions or do things that are allowed by this AUP;
      • (b) collect, take or harvest any information or data from any of the BT Services, our system or network or attempt to understanding any transmissions or signals to or from any our servers or systems running the BT Services; and
      • (c) change, adapt, modify, decompile or reverse engineer any part of the BT Services.
    5. You are responsible for all materials and/or data that comes from the machines and/or networks that you have connected to BT's networks. You must immediately disconnect (and then make secure before any reconnection) any machines containing or creating materials and/or data which are not allowed by this AUP when BT contacts you about such activity.
  3. Communicating using the BT Services
    1. When you use any BT Services that allow you to communicate with others, such as phone, email or chat, you must not make any communications that are or may be:
      • (a) not requested by the receiving person, uninvited or unsolicited (or sent to anyone that does not wish to receive them), considered as spam or sent to large groups of people without their permission (for example, unsolicited bulk emails, "mailbombs", nuisance calls or advertising);
      • (b) causing or mistaken as causing annoyance, inconvenience, distress, offence or anxiety (for example, hoax calls) to anyone;
      • (c) likely to be damage, harm, ruin or affect the enjoyment of any other person; or
      • (d) you or you helping others to pretend to be another person, impersonating another person or misrepresenting others, which includes faking, forging or hiding email headers, subjects, sender names, sender addresses or caller ID details so that an email or call looks like it is not coming from you.
    2. You must not send any emails, make any calls or communicate with other people or companies in any way that may suggest, indicate or imply that you are part of BT or supported by BT.
    3. If we give you a phone number, you understand that you do not own your phone number and must not give it to anyone else.
  4. Responsibilities of an account holder
    1. As the account holder, you are all times fully responsible for any use of the BT Services by you or anyone else at your home (including your family, any tenant and any visitors to your home).
    2. You accept that you are using the internet at your own risk and that only you are responsible for:
      • (a) your use of the internet (including accessing any material or other content through the internet) and any websites or pages that you own, run or control through the BT Services; and
      • (b) all materials and/or data on the devices that you use to connect with the BT Services.
    3. You accept that the internet is never completely private or secure and any data or information that you send using BT Services may be read or intercepted by others.
    4. You must make sure that your computer systems or network and equipment have the appropriate security software installed so that it is appropriately protected against viruses, worms, Trojans and other risks and so that others cannot access them without your permission or interrupt your use of the BT Services. We recommend that you install appropriate security software on your computer systems, including using parental controls and up-to-date virus protection and firewalls.
  5. Responsibilities of BT
    1. We reserve the right to restrict your access to any material or other content that is illegal. However, we cannot and do not watch or monitor all material or content available on the internet or the activities of other users. Therefore, BT cannot and does not promise that the BT Services are free of illegal material or other content considered unacceptable, inappropriate or offensive.
    2. We are not responsible for any content or material that belongs to other people or companies which you may be able to access through the BT Services.
    3. We may run some network and computing systems to ensure that you comply with this AUP.
  6. Actions that BT may take
    1. If we believe or know that you may have breached this AUP, we reserve the right to take any action we believe to be appropriate including, but not limited to:
      • (a) investigating the possible breach, and using your personal details to contact you by email or phone to gather further information or to discuss our concerns, and/or issue you with a formal warning;
      • (b) blocking, limiting or suspending your access to all or parts of the BT Services; and
      • (c) ending your agreements with us and ending your access to the BT Services (with or without notice).
    2. Sometimes, we may be legally required to give information relating to your activity while using BT Services to authorities, regulators and law enforcement agencies in order to comply with any legal requirements.
    3. In cases of serious breach, BT may report you (and give your personal information) to the police or any relevant law enforcement agency.
  7. Reporting a breach or making a complaint
    1. If you would like to report that someone has broken the terms of this AUP or make a complaint about someone using the BT Services, please email
  8. General
    1. When using the BT Services, the terms and conditions and acceptable use policies of other companies may also apply to your use of the BT Services and you may have to accept these to continue to use the BT Services.

Non-Consumer Acceptable use Policy (AUP)


For the Internet to operate in a manner that satisfies the majority of its users, all users need to observe some rules and behaviours governing their use of it. These requirements are usually contained or referred to in the relevant terms and conditions governing the particular Internet service as well as the law.

To enable its customers to have a better understanding of what is and is not acceptable when using the Internet, and to help you get the best out of the Internet, BT has developed a number of Acceptable Usage Policies. These policies should help you benefit from safer surfing and minimise the risk of suffering "online abuse".

We have also included some general advice on how to protect you and your computer to each of these policies which we encourage you to follow.

Illegal and inappropriate activities

As an Internet user, whilst connected to the Internet via BT you must comply with the relevant laws that apply in the UK. You should also be mindful of the fact that the Internet is a global medium and is regulated by the laws of many different countries. Material which is legal in this country may be illegal in another and vice versa.

These are some of the things that you must not do whilst connected to the Internet:

You must not, by using the service, download, possess or transmit in any way, illegal material (for example indecent images of children).

You must not send, publish, distribute, circulate or otherwise propagate any material that may be deemed to be grossly offensive or of an indecent, obscene nature or menacing in character.

You must not send, with the intention of causing annoyance, inconvenience or needless anxiety a message that you know to be false, or to cause such a message to be sent or to persistently make use of our service for that purpose.

You must not gain or attempt to gain unauthorised access to any computer systems for any purpose, including accessing the Internet.

You must not, without authorisation intentionally impair or attempt to impair the operation of any computer, prevent or hinder access to any program or data held in any computer or to impair the operation of any such program or the reliability of any such data (this could include deleting files, changing the desktop settings introducing viruses etc.).

You must not infringe the rights of others, including the right of privacy and copyright (an example would be sharing without permission of the copyright owner protected material such as a music or video file).

Many of these activities could result in legal action, a fine or a term of imprisonment or both.

If you are in any doubt as to the legality of anything, take independent legal advice before proceeding.

BT’s obligations

BT is obliged under the Regulation of Investigatory Powers Act to disclose information to Law Enforcement Agencies and Public Authorities that are legally entitled to obtain such information. Similarly BT must comply with court orders to disclose information. In serious instances of abuse we may also notify the police or relevant law enforcement agency.

BT cannot and does not monitor content of its’ customers webspace or content of chat rooms, instant messaging, email, newsgroup or indeed of any communications and therefore BT cannot and does not guarantee that all of these are free of illegal material or other content considered unacceptable by others including the Internet community.

Changes to the Acceptable Use Policies

We may change the Acceptable Usage Policies’ from time to time and will inform you on this website when we do so. To make the most of the guidance contained in the AUPs, please keep up to date with changes and look at them on a regular basis. We hope you will find them useful and informative.
Please note that our AUP's were last updated in [December 2006].

Breaches of Acceptable Use Policies

Reports of breaches of these acceptable use policies by BT customers can be sent to

BT may operate systems to ensure compliance with these acceptable use policies, including without limitation network scanning and testing of open servers and mail relays.