Consumer Acceptable use Policy (AUP)
We believe in the power of communications to make a better world. That means we want our services to help customers freely express themselves and share information. But that shouldn't be at the expense of other people's safety and rights.
That's why we have a few rules on how our services can and can't be used. This policy explains them, what we might do if you break them, and what to do if you’ve got any concerns.
It applies to all our services. That means bt.com and user generated content on our websites, Broadband, SmartTalk, Home Phone, Mobile, TV, BT Mail, BT Yahoo Mail and BT Sport and any equipment or software we give you to help you use these services. It also applies to different ways you might use our services (like making calls, posting bt.com comments or uploading content onto our websites).
By using our services, you agree to follow and stick to our acceptable use policy. We might update it from time-to-time. So please check bt.com/acceptableuse occasionally for updates (because by carrying on using our services after we update anything, you're accepting it). Sometimes, other companies' Terms and Conditions and rules on acceptable use might apply if you get their products via us.
Respecting other people's views, and their right to express them freely
So that everyone can express themselves freely and safely, you mustn't use our services to:
Protecting other people's privacy
Unsolicited communications can be distressing for people on the receiving end. To limit this, and protect people's privacy, you mustn't use our services to:
Stopping illegal activities
You mustn't use our services for anything illegal or unlawful. That includes:
What it means to be the account holder
If you’re the account holder, you're responsible for the use of our services by:
You don't "own" your phone number. So you mustn't give it away to anyone else.
You use our services at your own risk. You're responsible for:
You have to make sure the network and devices you connect to our service have the right firewall and anti-virus security software – and that it's all up-to-date. Software products like Net Virus Protect will help protect you against:
If you share your internet connection with other people, you must make sure your network is secure and doesn't let anyone access it without your permission. And on top of security software, we also recommend you use our parental controls, particularly if you have young children.
If we tell you that your device – or one connected to your network – contains or creates materials or data which this policy doesn't allow we will suspend it straight away. And we may ask you to disconnect it altogether and not reconnect it until you're certain it's secure.
If we think you've breached this policy, we can act. That includes:
In serious cases, we can report you to the police or other law enforcement agency, and give them your personal information.
Along with the other big communications providers, we block attempts to access child sexual abuse images. We don't decide which images to block. That's done by the Internet Watch Foundation. (If they wrongly label an image, you can appeal the decision here.)
We might run network and computing systems to find and fix issues covered by this policy (for example if we think your device is vulnerable to malware).
Even though we might change things on our own websites, we can't and don't look at all material or content available on the internet or other people's activities. We're not responsible for any content or material belonging to other people or companies which you might be able to access through our services. So we can't guarantee to protect you from seeing things you might be offended by.
How to get in touch
If you're not clear about any of the things we've explained in this policy, or if you've got any questions, get in touch at bt.com/contact.
If you think someone else has breached this policy, or you want to complain about how they're using our services, tell us at firstname.lastname@example.org.
Non-Consumer Acceptable use Policy (AUP)
For the Internet to operate in a manner that satisfies the majority of its users, all users need to observe some rules and behaviours governing their use of it. These requirements are usually contained or referred to in the relevant terms and conditions governing the particular Internet service as well as the law.
To enable its customers to have a better understanding of what is and is not acceptable when using the Internet, and to help you get the best out of the Internet, BT has developed a number of Acceptable Usage Policies. These policies should help you benefit from safer surfing and minimise the risk of suffering "online abuse".
We have also included some general advice on how to protect you and your computer to each of these policies which we encourage you to follow.
Illegal and inappropriate activities
As an Internet user, whilst connected to the Internet via BT you must comply with the relevant laws that apply in the UK. You should also be mindful of the fact that the Internet is a global medium and is regulated by the laws of many different countries. Material which is legal in this country may be illegal in another and vice versa.
These are some of the things that you must not do whilst connected to the Internet:
You must not, by using the service, download, possess or transmit in any way, illegal material (for example indecent images of children).
You must not send, publish, distribute, circulate or otherwise propagate any material that may be deemed to be grossly offensive or of an indecent, obscene nature or menacing in character.
You must not send, with the intention of causing annoyance, inconvenience or needless anxiety a message that you know to be false, or to cause such a message to be sent or to persistently make use of our service for that purpose.
You must not gain or attempt to gain unauthorised access to any computer systems for any purpose, including accessing the Internet.
You must not, without authorisation intentionally impair or attempt to impair the operation of any computer, prevent or hinder access to any program or data held in any computer or to impair the operation of any such program or the reliability of any such data (this could include deleting files, changing the desktop settings introducing viruses etc.).
You must not infringe the rights of others, including the right of privacy and copyright (an example would be sharing without permission of the copyright owner protected material such as a music or video file).
Many of these activities could result in legal action, a fine or a term of imprisonment or both.
If you are in any doubt as to the legality of anything, take independent legal advice before proceeding.
BT is obliged under the Regulation of Investigatory Powers Act to disclose
information to Law Enforcement Agencies and Public Authorities that are
legally entitled to obtain such information. Similarly BT must comply
with court orders to disclose information. In serious instances of abuse
we may also notify the police or relevant law enforcement agency.
Changes to the Acceptable Use Policies
We may change the Acceptable Usage Policies’ from time to time
and will inform you on this website when we do so. To make the most of the guidance contained
in the AUPs, please keep up to date with changes and look at them on a regular basis. We hope you will find them useful and informative.
Breaches of Acceptable Use Policies
Reports of breaches of these acceptable use policies by BT customers can be sent to email@example.com
BT may operate systems to ensure compliance with these acceptable use
policies, including without limitation network scanning and testing of
open servers and mail relays.