Support contacts


For broadband access and Voyager 205 problems, contact BT Broadband technical support*:

BT Broadband Web www.bt.com/broadband
Email www.bt.com/feedback
Telephone 0845 600 7030 and follow voice prompts (24x7)**
BT Shop Web www.bt.com/shop
Email www.bt.com/feedback
Telephone 0870 243 0126 (national rate)†

For Xbox technical support:

Xbox (Microsoft) Web www.xbox.com/support/
Email suppxbxen@microsoft.com
Telephone 0800 587 1102 (8am-8pm Mon-Sat, 8am-5pm Sun)

see our setup guide for further help, check out our FAQs

* Please note that BT Broadband technical support can only provide router help where the Voyager 205 router is being used. They also cannot support set-ups where a console is plugged directly into a home computer ('shared connection'). In these instances, you should refer to the Xbox website for support.
** Calls charged up to 4 pence per minute on the BT network. Mobile and other network costs may vary
†Calls charged up to 8 pence per minute on the BT network. Mobile and other network costs may vary