Home IT Support

Get help with home computing

Our help desk and engineer visits can assist with broadband queries, but if you need help with IT issues such as connecting wireless equipment, a printer or iPod, BT can help for a small charge.

Choose from the following Home IT Support services:

BT Home IT Call

Straightforward, jargon-free advice and support over the phone whenever you need it - on an occasional pay-as-you-go basis, or by subscription for more regular support. This handy service isn't just about fixing problems it can help you do something new, such as setting up equipment¹.

BT Home IT Call can help you over the phone with:

internet connection
email accounts
home network set-up
PC security checks
PC installation
PC maintenance
PC programs
connection equipment
BT Broadband Talk set-up

More about BT Home IT Call

BT Home IT Install

A convenient installation service that sends a BT Home IT Engineer to your home to set up your broadband, talk, email and security - and give you a brief introduction to the service².

More about BT Home IT Install

BT Home IT Visit

A wide-ranging support service covering home network set-up, installing a computer operating system, getting you started on the internet, extra PC installation or performing a PC health check³.

More about BT Home IT Visit

¹ Available to BT customers only. Lines are open between 8am-11pm, seven days a week. 3-month minimum term for subscription service. There may be certain circumstances in which BT Home IT Call may be unable to resolve technical issues. Not Mac compatible. Fair Usage Policy applies. Exclusions, terms and conditions apply.
² Minimum computer specification applies. Not Mac compatible. Conditions apply.
³ BT telephone line required.

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