Online bill help for non-Javascript users - Bill summary

Account Number: This is your BT account number. Use this when making any enquiry to BT about your account.

Bill number: Uniquely identifies your bill. Use this reference number when making enquiries about this bill.

Number: The telephone number that this bill relates to.

Bill date: The date that this bill was issued.

Total: The total amount on your account. If the words ‘Total now due appear by this total, then this is the amount that you owe to BT. If the words ‘Credit balance’ appear by this total, this indicates that your account is in credit and no payment is required.

Bill total: The total amount on your account. Please see the further explanation on your own bill below this total for the specific instruction on your account.

Cost of Calls: This indicates the total cost of your calls for this billing period. Click on the blue description for more detail.

Benefits/discounts: These are deductions made from this bill due to the discounts your selected package provides. Click on the blue description for more detail.

Service charges: These are charges for line rental, plus any additional services such as Calling Features. Click on the blue description for more detail.

One-off Charges: These are one off charges incurred during this bill period such as connection charges. Click on the blue description for more detail.

VAT: This is the amount of VAT payable on eligible charges, at the current VAT rate. Click on the blue description for more detail.

Total this period: This is the overall sum of charges to your account for this period.

Brought forward: This is the balance brought forward from the previous bill period.

Payments/credits: This is a total of the payments/ credits made against your account. Click on the blue description for more detail.

Refunds: This sum shows the total of the refunds made back to your account by BT. Click on the blue description for more detail.

Contact details: This is the name and address we currently have registered for your account.

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