Online bill assistance for non-Javascript users - Cost of calls

Bill number: Uniquely identifies your bill. Use this reference number when making enquiries about this bill.

Number: The telephone number that this bill relates to.

Bill date: The date that this bill was issued.

Total: The total amount on your account.

Daytime: Calls made Monday through Friday, 6AM - 6PM. Click on the blue description to see the itemised breakdown.

Evening & Weekend: Calls made Saturday, Sunday, or Weekdays, 6PM - 6AM. Click on the blue description to see the itemised breakdown.

International: Calls to numbers outside the UK (including calls to Eire). Calls from Northern Ireland to Eire are charged at UK call charge rates. Click on the blue description to see the itemised breakdown.

Mobile: Calls made TO a mobile. Mobile operators receive over 50% of the cost of these calls. Click on the blue description to see the itemised breakdown.

Premium rate: Numbers start 09 and are usually information, entertainment or TV games. Call revenue is shared with the service provider. Visit the regulator at www.icstis.org.uk for more info. Click on the blue description to see the itemised breakdown.

National rate: Calls to 087x special service numbers that are charged at up to 10p per minute. Click on the blue description to see the itemised breakdown.

Lo-call: Calls are charged at the BT local call rate. Click on the blue description to see the itemised breakdown.

Caller return fees: Each Call Return call is subject to a fee. You can pay in advance for unlimited use of this service. Click on the blue description to see the itemised breakdown.

Ringback: Ringback calls are charged at normal rates. Each Ringback call is subject to a fee. You can pay in advance for unlimited use of this service. Click on the blue description to see the itemised breakdown.

Other: Includes calls which do not fit into other call categories. Click on the blue description to see the itemised breakdown.

Local: Calls to numbers within your and neighbouring call charge areas. See phone book for details. Click on the blue description to see the itemised breakdown.

Total: The sum of calls made in the above categories.

View by numbers called: Click here to view your bill grouped by the numbers you called during the billing period. All calls to the same number will appear as one line on the bill. Click on the blue description to see the itemised breakdown.

View by names called: Click here to view your bill grouped by name where you have entered a name against a telephone number in your Personal Address Book (e.g. "Mum & Dad”). Click on the blue description to see the itemised breakdown.

View by destinations called: This will display your bill grouped by the geographical areas you have called. All calls to the same area code (e.g. 01473, 0207 etc) will appear as one line. Calls to non-geographic numbers such as 0845 and 0870 will appear under the heading "Special Svce". Click on the blue description to see the itemised breakdown.

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