Paper bill assistance for non-Javascript users

This page provides information regarding the terms used on your paper bill.

Understand my bill - Page 3

Account and bill number: Uniquely identifies your bill. Use this reference number when making enquiries about this bill.

Phone number: The telephone number that this bill relates to.

Bill date: The date that this bill was issued.

Date: This shows the date for which charges/credits are applied.

New charges: This specific example indicates when you took out the service/product with us and the charge is from that date until the date of this bill.

Charges in advance: BT charges in advance for its products and services. This is your rental for the service/product for the next billing period.

One-off ChargesLists charges that relate to products or services that you have ordered which require a one off payment e.g. connection charge.

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