Paper bill assistance for non-Javascript users

This page provides information regarding the terms used on your paper bill.

Understand my bill - Page 2

Account and bill number: Uniquely identifies your bill. Use this reference number when making enquiries about this bill.

Phone number: The telephone number that this bill relates to.

Bill date: The date that this bill was issued.

Cost of calls: This indicates the total cost of your calls for this billing period.

Benefits/Discounts: These are deductions made from this bill due to the discounts your selected package provides.

Service charges: These are charges for line rental, plus any additional services such as Calling Features.

One-off Charges: These are one off charges incurred during this bill period such as connection charges.

VAT: This is the amount of VAT payable on eligible charges, at the current VAT rate.

Payments/Credits: This is a total of the payments/ credits made against your account.

Balance: This is the overall sum of charges to your account for this period.

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