Paper bill assistance for non-Javascript users

This page provides information regarding the terms used on your paper bill.

Understand my bill - Page 1

Account number: This is your BT account number. Use this when making any enquiry to BT about your account.

Bill number: Uniquely identifies your bill. Use this reference number when making enquiries about this bill.

Phone number: The telephone number that this bill relates to.

Bill date: The date that this bill was issued.

Debit balance: The total amount due on your account. If the words ‘Credit balance’ appear by this total, this indicates that your account is in credit and no payment is required.

Contact details: This is the name and address we currently have registered for your account.

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