Understand my bill

Choose a link below to view a sample BT bill, then move your mouse to the symbols to find out
more about different areas of the bill.

Bill summary
View text only version

Cost of calls
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Your benefits (Home phone lines only)
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Service charges
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One-off charges
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Payment charges (includes payment processing fee)
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Paper bill

Click the link below to view a paper BT bill. Move your mouse to the symbols to find out more about different areas of the bill.

Paper bill
View text only version

Historically BT’s bills have shown charges excluding VAT. In the future, BT will move customers to a new style VAT inclusive bill. Some people will have this already. See what's coming.