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Moving home

BT makes it easy to move your BT phone number, BT Broadband and Calling Features to your new address with one simple phone call. Find out how to get moving below.

Starting your move

If there's a working BT line in the property connection should be free of charge, but if the line needs to be reconnected to BT or a new line is required, a connection charge of £122.50 will apply. Our advisors will confirm this when you call.
Call 0800 800 150 to get moving (Monday to Saturday 8am-8pm and Sunday 9am-6pm. Calls are free from a BT landline)

If you are moving your business click here.


More about moving home

Move with less stress

Moving your BT services is quick and easy. Find out how to move with less stress.

Move your broadband

Its easy to transfer BT Broadband to your new address - we just need at least five working days notice.

Organise your move

We aim to get your new line and other BT services installed within five working days.

Useful contacts

We've provided a list of contact numbers to make the rest of your move as stress free as possible.