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BT Hosted Contact Centre with Cisco
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Introduction
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Unify your contact centres and improve performance - Virtualising your contact centres with BT and Cisco enables you to maximise the capabilities of your staff, regardless of their location. With BT and Cisco you can ensure your most valuable customers are routed to the most appropriate support specialist across a range of media, including calls, emails and web chats. Expect to improve response times, reduce operating costs and enhance your customer's experience.
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This product has bespoke pricing. Click 'enquire now' - we will contact you to discuss your needs. |
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Benefits
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Consolidate your multi-site operations across single or several countries into one virtualised contact centre that is more agile and productive.
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Respond faster and more effectively to demand fluctuations and resource changes via a flexible, scaleable, hosted solution.
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Support a remote and flexible workforce to improve employee satisfaction and reduce operating costs, as well as your carbon footprint.
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Enhance customer service with a variety of different caller access types, including local and toll-free phone numbers, as well as web chat and email.
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Reduce costs and maximise your investment with a single, converged network.
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Develop your inbound routing strategy according to priority and customer value, ensuring that advisors with the most appropriate skills are available to handle your callers´ specific enquiries
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Reduce existing in-house management and support costs through a fully managed and supported hosted network service
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Web reference: 103261
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BT manages 800 call centres around the world. Are you making the most of telemarketing opportunities?
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