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Contact Central OnDemand - powered by Siebel CRM OnDemand
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Regardless of the size and complexity of your organisation, Contact Central OnDemand from Siebel and BT provides a fresh approach to customer relationship management (CRM).
As it is a 'pay-as-you-go' solution embedded on the BT network and accessed online, it reduces risk and ensures that you have the flexibility to evolve CRM activities quickly to get the full picture of customers.
Its marketing, analytics, sales and service tools enable effective management and analysis of all stages of customer relationships. You can also identify trends, opportunities and leakage, as well as maximise campaign effectiveness and increase productivity.
Effective management
Powered by Siebel, the world's leading CRM vendor, Contact Central OnDemand can be quickly deployed. Your organisation can then share knowledge effectively and manage all aspects of customer relationships as well as generate and capture new revenue sources.
As it is hosted on our resilient network, you also gain:
- Minimised start-up costs
- Scalability to increase or decrease activities as necessary
- Improved efficiency and productivity through using the right tools and information
- Enhanced customer service, enabling better customer retention
- Ability to adapt, refine and develop options to include multimedia
Key functionality
Contact Central OnDemand provides integrated services for effective management of accounts, contacts, leads, opportunities, quotes, tasks and calendars.
Furthermore, it enables your people to manage forecasts, service requests, solutions, campaigns and outbound emails, as well as analyse and report on activities.
Within Contact Central OnDemand, you can:
- Select, dissect and drill down into data to gain insights
- Examine reports and enhance understanding of sales, service and customer data
- Access interactive reports to gain immediate insights
- Build your own customised reports
- Run analyses without affecting application performance
So, with this integrated application, your people can optimise time and resources, increasing efficiency and productivity.
To see the range of relevant Telemarketing products please click here.
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