	Advanced

Query a call

Before using this service, please ensure that you have your latest bill to hand, including the itemised call details of the call you wish to query.

This service is for querying individual call charges only. If your query is regarding any other charge on the bill, you may wish to look at our Understand my bill service here.

Premium Rate calls are calls that are made to telephone numbers beginning 09xxxx.
Further information on Premium Rate calls can be found here.

You can check the geographical destination of the call in case this helps to identify the reason of the call.

Please enter the called telephone number you are querying as it appears on your bill including the 00 prefix if the call is to an international number:

Please select a category that you feel this call charge query fits into:

I don't believe I made this call at all:
I believe this call should have been charged for by another company, not BT (i.e. I route my calls elsewhere other than BT):
Other: